Cover Letter
This New Year, UPQODE is reaching out to discuss what is your website’s purpose and how it performs. The purpose might be to sell a product, share information, email marketing or provide a service. No matter what the purpose of the website is, it needs to be maintained in order to achieve its goals.
Thank you for your interest in partnering with UPQODE for your web maintenance needs. Our in-house team of web project managers, web designers, copywriters, graphic designers, and developers uphold the highest standards for project planning and execution. Enterprise level licenses we own for various technologies (plugins, apps) also enable our clients to use them free of charge.
Our unique design collaboration approach and top-notch in-house designers have brought us to being featured in interactions on some of the most well-known design showcase websites (Behance, Awwwards) as well as becoming a WordPress VIP member; Webflow Professional Expert. We believe the key to project success is transparency. We grant all of our clients access to our task management and collaboration tool ActiveCollab, where our internal communication regarding all development, QA and testing tasks take place and where clients have the possibility to interact with Web PM and design/development support directly (to learn more, see our work flow documentation at https://upqode.com/projects-workflow/).
While web maintenance costs can add up over time, they are generally a small price to pay for the peace of mind that comes with knowing your website is always up-to-date and running smoothly.
Website maintenance is important for a number of reasons, the most obvious being that it keeps your website functioning properly. However, there are other reasons to maintain your website on a regular basis, such as keeping your site looking fresh and updated, ensuring that visitors have a good experience when they visit and improving your SEO ranking.
We maintain websites for several brands around the world with great success, and are quite excited to get to improve your website as well.
Thanks again for the opportunity to earn your business! Valentin Pasecinic
Meet the Team
Our team consists of talented UI/UX Web Designers, professional Web Developers or SEO specialists, dedicated project managers, top QAs.
With development centers based in the US and Europe, there will always be someone here at UPQODE to help with anything you may need for your online presence.
Executive Summary
Client.Company (the “Client”) is offered 4 hours of technical web maintenance services for Client.Website on a month-to-month basis.
This Maintenance Agreement (“Agreement”) is being made between UPQODE (“Consultant”) and Client.Company(Company). UPQODE and Client.Company may also be referred to as “Party” or together as the “Parties”.
UPQODE provides their expertise and services, and Client.Company receives and provides compensation for the expertise and services. The Parties agree to the following:
1. Services
UPQODE agrees to perform the following services for Client.Company:
- Website CMS/Theme/Technologies Updates – Monthly Recurring Based
- Web Project Management – Monthly Recurring Based
- Ahrefs/Sitechecker SEO Website Audit – Once in 3 Months
- Google Search Console Audit – Monthly Recurring Base
- Website Organic Traffic Report – Monthly Recurring Base
- Google Analytics 4 and Google Tag Manager Configuration
- Google Analytics 4 Custom Reports – Monthly Recurring Base
- Security Measures Updates – Monthly Recurring Based
- Security scanning – Monthly Recurring Based
- User Management – Once in 3 Months
- Accessibility Testing – Once in 3 Months
- Website Page Experience Audit – Monthly Recurring Based
- Performance Monitoring – Monthly Recurring Based
- Backup and Disaster Recovery Plan
- Top SLA as per Priority 1, Priority 2, Priority 3, Priority 4, Priority 5
- Web Development work – Ad-Hoc Request Based
- UI/UX Web Design work – Ad-Hoc Request Based
- Content Updates – Ad-Hoc Request Based
- Keywords/Topic Research – Ad-Hoc Request Based
- Internal Linking Strategy – Ad-Hoc Request Based
- Uptime Monitoring
- Miscellaneous Technical Support. In case of any additional technical requirements.
Client.Company is assigned a dedicated support Team.
Additional Free Benefits for Client.Company
- Free Managed Shared WordPress Hosting Provider from Cloudways/Digital Ocean, its Plan Price $96/month
- RAM 8GB
- Processor 4 Cores
- Storage – 1-10GB
- Cloudflare Add-on
- Free Object Cache Pro
- Free SSL
- Free Migration
- Team Management
- Dedicated Firewalls
- 24/7 Real-time Monitoring
- Automated Backups
- Staging Environment
- Optimized With Advanced Caches
- Auto Healing
- Regular Security Patching
- HTTP/2 Enabled Servers
- SSH and SFTP Access
2. Retainer
UPQODE will invoice the Client.Company $399 for the Maintenance of Client.Website on the first day of every month in advance.
Additionally a separate invoice may be issued at the end of each month should Client.Company request for extra working hours or if pre-approved expenses are incurred during the current month at an hourly rate of $75. The maintenance agreement duration is 6 months: Start Month – End month
Client.Company is responsible to provide to UPQODE tasks/project work for any remaining time (4 hours minus the time spent on monthly recurring tasks per month. If in the case Client. Company fails to do so, any remaining working hours per month are transferable to the following month within 6 month period. All time worked by UPQODE will be tracked via Active Collab Tracking System.
3. Payment
The Payment of $399 per month has to be made to UPQODE Bank account via ACH. In case the payment is processed via third party payments providers such as Stripe, PayPal (transfer fees will be added to the invoice).
4. Completion
UPQODE and Client. Company must work together to complete the work in a timely manner.
5. Expenses
UPQODE is entitled to reimbursement for all reasonable and necessary expenses confirmed by the Client. Company incurred in providing the Services. UPQODE must include proof and receipts for all reimbursable expenses.
6. Revision During Execution
Client.Company may be charged additional fees if it decides to make changes to the agreed upon project scope and objectives.
7. Term and Termination
a. Term. This Agreement will begin on xx.xx.2023.
b. The Consultant may terminate this Agreement immediately at any time if the Company fails to pay for the Services or breaches any other material term of this Agreement.
c. The Company may terminate this Agreement immediately at any time if the Consultant fails to provide the Services or breaches any other material term of this Agreement.
d. The maintenance Agreement period is 6 months and month to month after that. The Consultant and the Company may prolong the Agreement on a month to month base.
8. Relationship of the Parties
a. No Exclusivity. The Parties understand this Agreement is not an exclusive arrangement. The Parties agree they are free to enter into other similar agreements with other parties.
b. Ownership. All work product created by the Consultant in connection with performing the Services is the exclusive property of the Company.
9. Confidentiality
The Consultant understands they may have access to the Company’s confidential information. The Consultant agrees to use the Company’s confidential information solely for the purpose of performing the Services. Also, the Consultant agrees not to share the Company’s confidential information with anyone else unless they are required to by law. The Consultant’s obligation to maintain confidentiality will survive termination of this Agreement and will remain in effect indefinitely.
10. Legal & License
UPQODE warrants that the functionality contained in this project will meet Client.Company requirements and that the operation will be reasonably error-free.
The entire risk as to the quality and performance of the project is with Client.Company . In no event will UPQODE be liable to Client.Company or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate the website, even if UPQODE has been advised of the possibility of such damages.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
11. Copyrights & Trademarks
Client.Company represents to UPQODE and unconditionally guarantees that any elements furnished to UPQODE for inclusion in the project are owned by Client.Company, or that Client.Company has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend UPQODE and its subcontractors from any claim or suit arising from the use of such elements furnished by Client.Company.
12. Copyright to Project
UPQODE guarantees that all aspects of design and construction of the project will be disclosed to Client.Company upon completion, and full code, copyrights and ownership will be the sole property of Client.Company.
13. Sole Agreement
The agreement contained in this Contract constitutes the sole agreement between UPQODE and Client.Company regarding this project. Any additional work not specified in this contract must be authorized by a written change order.
Contact Us
We would be happy to schedule a [30 minute / 1 hour] session and discuss any web maintenance, design & development projects you might have! As well we will gladly share with you our PM, Design, and Development workflow details. Please schedule a call with one of our website maintenance managers:
| Valentin Pasecinic (Senior Web Project Manager)- Nice, France, Europe https://calendly.com/upqode-valentin | Brandon Lomax (Senior Digital Business Development Manager) – Austin, Texas https://calendly.com/upqode-brandon |
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