Customers love to keep an eye on the delivery process after shopping for products online. Keeping them unaware of the process makes them uncomfortable.
eCommerce businesses today require an efficient order-tracking system to assist business operations and customers in keeping track of the products. Companies that sell physical goods require order tracking systems that are both efficient and simple to use.
An order tracking platform reduces the buyer’s anxiety level and customer service workload. Order tracking processes can be critical and helpful at the same time. Right after making the purchase, customers want to track their orders in real-time.
Order tracking is now more efficient and simple than ever, thanks to well-designed apps on the Shopify store. 17TRACK app is one of them, with a handful of useful features for your store. Let's have an inside look at the detailed 17TRACK review we have done.
What Is 17TRACK App?
17TRACK is one of the most effective and extensive packages tracking platforms. Almost 170+ postal carriers can be tracked for EMS, parcel, registered mail, and multiple express couriers such as UPS, TNT, DHL, and FedEx. Many international carriers, such as ARAMEX, GLS, TOLL, DPD, etc., are also included.
It is a widely used tracking website by retailers in China and Southeast Asia and is the best solution for all the order tracking needs for your store.
17TRACK provides a highly detailed shipment dashboard, delivery & email notifications, a customized tracking page, real-time tracking, multilingual translation, and many other features.
Why Do We Need 17TRACK?
Many sellers want to keep track of all the orders confirmed on their store, with an automated email system and customized tracking page for the customers.
17TRACK review app comes with the solution and lets your customers know their order shipment details directly from the Shopify store.
The service is helpful for shop owners, distributors, and retailers because it allows users to track multiple packages simultaneously. It is convenient for people to see all the progress who send multiple packages simultaneously.
17TRACK Review - Installation Process
17TRACK app has a simple and smooth installation process. Installation guidelines for the app are highlighted below:
- Search for the 17TRACK app on the Shopify store and click on the add app button
- By agreeing to the developer privacy policy, proceed to install the app button
- Next, the dashboard appears, where you can use different features
17TRACK Review - Features
Some of the main features of the 17TRACK app are:
The Shipment Dashboard
The 17TRACK app aids in detailed order monitoring and exception handling. All your store orders are synced automatically to the shipment dashboard and tracked easily. You can filter orders based on package status (9 standard package status), origin courier, destination, transport time, address, etc.
Delivery Notifications
Set the notifications for the customers and store manager whenever a status update occurs. Notify customers when shipment information is received, orders placed, in transit, pick-up, and finally delivered. Also, the previous notification can be viewed from the history tab in the notifications panel.
Simply keep your customers engaged through the 17TRACK timely notifications and updates.
Set A Tracking Page On Shop
Set the customized tracking page for your customers. Its main features include creating a tracking number redirection link that leads to tracking page information. Also, you can edit the page display scheme to best fit your brand theme.
A separate tracking display editor for hiding carrier or shipping information and status descriptions is available for users. You can also use block letters for customized and more localized experiences.
Display customized product order information and upload product recommendations or marketing modules for your users.
Email Notification System
Free unlimited emails are provided by the 17TRACK app. On any order status update, it will automatically send notifications and emails to the store manager and your customers.
The automatic email delivery update workflow is set for eight status updates (the most commonly concerned status are: possible abnormality, delivery failure, arrival pending pickup, order confirmation, order completion, shipping too long, order, etc.), and then it triggers the notifications.
You can fully customize and edit content, pic, store logo, links, and many other things on the email editor, thus increasing your store’s efficiency.
17TRACK Review - Translation
Make your app available in multiple languages through the 17TRACK Shopify app. 17TRACK review supports 27 languages globally, converting store page track details and languages into others.
Set up the language mode (auto-adopt option) that automatically detects the browser's language and translates content into your customer’s native one.
Make your app more convenient and localized through the 17TRACK multilingual translation. Customers can also translate tracking information.
Real-Time Tracking
17TRACK review shows that it keeps track of all the batch numbers and multiple carriers. All the tracking numbers can be retrieved easily, including the QR code scanner and Barcode.
The analytics dashboard keeps track of your store’s page views, unique visitors, and marketing clicks (can be visualized graphically).
17TRACK reviews show that the tracking results are accurate, updated, and always available. It automatically updates the latest tracking information every three hours. Globally support 1200+ major services and 20 frequently used carriers that ensure 80% detection accuracy.
PayPal Trust
17TRACK allows you to sync real tie tracking information to PayPal, which provides order authenticity. It leads to fewer chances of dispute and ultimately speeds up the fund release process.
Connect All Your Store
All the customer data, their order, shipment, status, and tracking details can be visualized on the 17TRACK app. Connect all your store’s data to the app and start tracking all the orders confirmed on your store.
How Does 17TRACK App Work?
17TRACK app simply works by simultaneously scanning several websites and carrier companies to find tracking details related to the shipment.
Just visit the website and search for your tracking ID; the 17TRACK app will process the request, gather all the relevant info and display it on your screen.
Whether your order is confirmed or has trouble with the shipment, your customers will be instantly notified and track all the progress with a redirection link to the customized tracking page.
17TRACK app makes the site accessible by converting the tracking information on the website into a native language.
17TRACK Review - Competitors
Listed below are some of the alternatives to the 17TRACK app in the market.
17TRACK Review - Pricing Plan
Don't pay for the tracking apps; instead, use 17TRACK for free. 17TRACK comes with free as well as three essential packages at the rate of $9, $28, and $48 per month. The only difference is in their number of shipments. The free, essential-I, essential-II, and essential-III plans offer 200, 300, 500, and 1000 shipments on a monthly basis.
However, $0.08 is charged on every shipment above the limited value for all the packages. 17TRACK only charges you after updating the tracking status.
This table will give you a brief introduction to features associated with different packages.
| Free | Essentials I | Essentials II | Essentials III |
|---|---|---|---|
| Free | $9/month | $28/month | $48/month |
| Delivery notifications | Delivery notifications | Delivery notifications | Delivery notifications |
| Real-time tracking | Real-time tracking | Real-time tracking | Real-time tracking |
| Set tracking page on the shop | Set tracking page on the shop | Set tracking page on the shop | Set tracking page on the shop |
| 200 shipments per month | 300 shipments per month | 500 shipments per month | 1000 shipments per month |
| Connect all your store | Connect all your store | Connect all your store | Connect all your store |
17TRACK Review - Rating
An overall average rating of 5.0 is given to the 17TRACK app on the Shopify store. Most of the 17TRACK reviews are positive and labeled as five stars. 536 out of 555 17TRACK reviews got a five-star rating.
Let's have a detailed look at some of the customer’s 17TRACK reviews, which indicate higher consumer satisfaction levels:
| Ratings | Feedback |
|---|---|
| 5-star | "Absolute 5* service from the team at 17Track, rapid responses, helped me get on track asap. Easy integration and such a quick setup. If you don't use this. You should! Thank you, 17T team :) 10/10 from me!" |
| 5-star. | "I installed 17track because I want to make life easier for my customers. It is a great choice because it is free for 12 months! The manager helped me to install and approve my store really quickly. Thanks a lot for your assistance!" |
| 5-star | "Very nice application. Allow us a lot to track the status of our system. Also very convenient for our customers to chase and check the order details." |
17TRACK Review - Advantages And Disadvantages
Some of the key pros and cons of the 17TRACK app are:
Pros:
- Convenient, fast, and easy to track;
- Exceptional support with more than 1000 carriers globally;
- A multilingual app that translates up to 27 languages;
- Automatically syncs your orders every 3 hours;
- Notifies every time your order got a problem;
- Detailed analysis of all your orders and tracking information;
- Separate tracking page and redirection link for customers;
- Improved user experience with better conversion rate;
- Sends updates to PayPal.
Cons:
- Delivery emails are sent automatically to the users while importing data;
- Difficulty in navigation due to fewer available options;
- Sends emails to the customers without enabling the option.
17TRACK Review - Support
The 17TRACK app is high on customer support service with accessibility 24 hours a day, seven days a week, and the response time is pretty fast, ensuring that your business will not be affected at any cost. You can contact 17TRACK’s technical team via phone (+86075586171718), live chat feature, or email (serv@17track.net).
17TRACK’s service is accessible in more than 230 countries or regions. Also, there are several API documentation, community forums, and Frequently Asked Questions to resolve your basic queries related to the app.
Final Words
17TRACK app focusing on package tracking for many years and is dedicated to providing an outstanding tracking experience for every consumer's shopping process. It helps sellers in their business growth and encourages customers to leave a positive 17TRACK review.
17TRACK reviews show that it provides excellent data protection with strong network security. Make it simple and hassle-free for your buyers to track orders and put their trust in your store through the 17TRACK app.
