Best Shopify Live Chat Apps For 2023
Looking for the best ways to provide great customer service? Check out our roundup of the 16 best Shopify live chat apps for 2023. We all know that customer service is important. But in today’s fast-paced, globalized world, it can be hard to provide the level of service that customers expect. That’s where live chat comes in. Live chat apps allow you to communicate with your customers in real time, providing a level of service that is both personal and efficient.
Best Shopify Live chat apps:
- BestChat Live Chat Chatbot
- JivoChat Live Chat
- Live Chat & AI Chatbot (Easy)
- LiveSupporti ‑ Live Chat
- Tidio ‑ Live Chat & Chatbots
- Live Chat for Teams
- Zalo Live Chat
- Live Chat & Support Helpdesk
- Smartsupp Live Chat & Chatbots
- Chative ‑ Live chat & Chatbot
- LiveChat, Messenger, WhatsApp
- Reamaze Live Chat Helpdesk CRM
- SocialChat‑Live Video Shopping
- WhatsApp Chat Helpdesk & More
- Brevi Chat, Live or Later
- WhatsApp Chat ‑ Live Chat
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BestChat Live Chat Chatbot
by
BestChat
Free
Features:
- Fast service for visitors
- Privacy protector
- Give great purchase experience
Highlights:
- Up-to-date tech: works with the latest themes
Total Reviews:
22
Why use this app?
BestChat can help customers find answers in real time. Let consumers interact with you through any device and any channel, such as SMS, apps and social media messaging.
JivoChat Live Chat
by
JivoChat
Free
Features:
- Grow conversion rate by 20%
- One app instead of many
- Easy to setup and easy to use
Total Reviews:
105
Why use this app?
JivoChat starts a conversation with every website visitor by displaying a chat widget with a question related to your company and pre-chat buttons. Provide some help or mention your existing discounts.
Live Chat & AI Chatbot (Easy)
by
epilet
Free
Features:
- All-in-one app for busy people
- Quality Retention Marketing
- Fast Growing App
Why use this app?
Talkvisor is a one-stop solution for monitoring the entire customer journey. By offering a unique customer experience, you can increase sales. You can use Talkvisor to see your entire customer experience in one view and respond with a tailored and timely message.
Price:
Price 1
Free
Price 2
$10/month
Price 3
$50/month
LiveSupporti ‑ Live Chat
by
LiveSupporti
Free
Key features of the app:
Total Reviews:
9
Why use this app?
Real-time visitor tracking allows you to keep track of who is visiting your store and where they are currently located. Your chat can be displayed in any language thanks to multilingualism. Just add your languages and the chat window will automatically detect the language of the visitors.
Price:
Price 1
Free
Price 2
$5/month
Price 3
$4/month
Tidio ‑ Live Chat & Chatbots
by
TIDIO LLC
Free
Features:
- Respond on Chat and Messenger
- Enable Bots and increase sales
- Set up in less than 30 seconds
Highlights:
- Popular with businesses in the United States
Total Reviews:
1536
Why use this app?
Tidio is a great customer experience tool for Shopify that helps businesses around the world increase revenue and improve customer satisfaction.
Price:
Price 1
Free
Price 2
$19/month
Price 3
$39/month
Live Chat for Teams
Free
Features:
- Chat with visitors from Teams
- Set up in seconds
- Slack, Webex and Teams Chat
Total Reviews:
4
Why use this app?
Chatting with your customers doesn't have to be difficult, which is why we've built Live Chat for Teams, Slack, and Webex. Using the collaboration tools you already know and love, you can chat with your website visitors: Slack, Webex, and MS Teams.
Price:
Price 1
Free
Price 2
$39/month
Price 3
$69/month
Zalo Live Chat
by
RoarTheme
Free
Features:
- Real time live chat
- Increase sales
- Works with all themes
Total Reviews:
1
Why use this app?
Visitors can easily and naturally communicate with you using Zalo Live Chat. Implementing a favorite and used messenger on your site will allow you to create a simple communication channel for your customers. Allow visitors to send you their requests.
Live Chat & Support Helpdesk
$49.99/month
Features:
- Live Chat With Shared Inbox
- All In One Social Inbox
- Shopify + Helpdesk Analytics
Total Reviews:
7
Why use this app?
With Berry Support, your customer service staff can handle all your customer service inquiries and questions in one place. Berry Support is a comprehensive customer support service for online stores.
Price:
Price 1
$49.99/month
Price 2
$100/month
Price 3
$250/month
Smartsupp Live Chat & Chatbots
Free
Features:
- Increase Sales with Live Chat
- Put Chatbots on the Frontline
- Game-Changing Video Recordings
Highlights:
- Up-to-date tech: works with the latest themes
Total Reviews:
1
Why use this app?
Smartsupp is your personal online shopping assistant. It combines live chat, chatbots, and video recording to help you save time and money. Our goal is to help businesses turn web visitors into loyal customers through interaction.
Price:
Price 1
Free
Price 2
$25.50/month
Price 3
$60/month
Chative ‑ Live chat & Chatbot
by
Chative
Free
Features:
- Make the chat window yours
- Keep Your Leads Pipeline Full
- Satisfying experience
Why use this app?
Chative is a messaging platform that enables companies to communicate with clients through various websites and social media channels while conveniently compiling all discussions in one location.
LiveChat, Messenger, WhatsApp
by
Conzia GmbH
Free
Features:
- Increase your sales by 40%
- Customer Support via Messenger
- Easy one click integration
Total Reviews:
98
Why use this app?
Do you want to be able to communicate with your customers in real time using a chat solution? To manage all your customer conversations via Live Chat, Facebook Messenger and WhatsApp, Conzia offers the Shopify live chat app.
Price:
Price 1
Free
Price 2
$4.99/month
Price 3
$9.99/month
Reamaze Live Chat Helpdesk CRM
by
Reamaze
$29/month
Features:
- Centralized customer service
- Boost sales and engagement
- Automate teams & common tasks
Highlights:
- Popular with businesses in the United States
Total Reviews:
211
Why use this app?
With Reamaze, you can create chatbots to help, interact, and sell to customers in your store. You can also send push notifications and automatically exchange messages on the website. Instant access to Shopify customer data. In the chat, you can process, place orders, return, refund and cancel. Use Shopify macros to automate responses.
Price:
Price 1
$29/month
Price 2
$49/month
Price 3
$69/month
SocialChat‑Live Video Shopping
$49/month
Features:
- Supercharge Engagement
- Rich User & Event Analytics
- Easy Instant Setup
Total Reviews:
3
Why use this app?
After the event, use this data to offer personalized email, create ad audiences, and channel consumers with content you create. On your own website, live stream and interact with customers. To incentivize purchases, provide unique coupon offers and checkout links.
Price:
Price 1
$49/month
Price 2
$99/month
Price 3
$249/month
WhatsApp Chat Helpdesk & More
Free to install
Features:
- Send out campaigns
- Take and update orders
- Automate WhatsApp marketing
Highlights:
- Seamless workflow: use directly in Shopify admin
- Up-to-date tech: works with the latest themes
Total Reviews:
7
Why use this app?
To increase CTR and engagement, target consumers where their friends are. Easily plan promotions by building a WhatsApp audience. Watch as new orders arrive!
Price:
Price 1
Free to install
Price 2
$12/month
Price 3
$35/month
Brevi Chat, Live or Later
by
Brevi
Free
Features:
- Chat, Live or Later
- Close Every Possible Sale
- Easy to Use, Right Away
Total Reviews:
11
Why use this app?
Customers value communication with you more than any other interaction. They are free to talk to you whenever they want, on their own terms. Chatting customers are more likely to make a purchase and have a higher average cart value.
WhatsApp Chat ‑ Live Chat
by
PxApps
Free
Features:
- Support/Upsell/Coupons
- New sales channel
- Easy Integration
Highlights:
- Seamless workflow: use directly in Shopify admin
- Up-to-date tech: works with the latest themes
Total Reviews:
13
Why use this app?
Now you can communicate directly with the consumers of your business using WhatSocial. Engage them in a direct conversation and offer help or discounts that will greatly boost your company. Use WhatsApp Live
What Are The Shopify Live Chat Apps?
A Shopify live chat app is a tool that allows you to communicate with your customers in real time. This can be a great way to offer customer support, answer questions, and make sales. There are a variety of Shopify live chat apps available, so it’s important to choose one that fits your needs.
Shopify live chat apps usually have a few key features, such as the ability to send messages, create channels, and add team members. They may also include features like video calling, screen sharing, and file sharing. Some Shopify live chat apps are free, while others charge a monthly fee.
When choosing a Shopify live chat app, it’s important to consider your needs and budget.
Why Do People Use Shopify Live Chat Apps?
There are many reasons people use Shopify Live Chat apps. Some of the most popular reasons include:
| Features | Description |
|---|---|
| To get help from a live person | Sometimes it’s just easier to talk to someone in real time instead of trying to figure out a problem on your own |
| To make a sale | Many times, customers will have questions about products before they’re ready to purchase. By having a live chat option, you can answer their questions and close the sale right then and there |
| To provide customer service | If a customer is having an issue with an order or product, live chat can be a quick and easy way to resolve the issue without them having to call or email customer service |
| To build relationships | Live chat provides an opportunity to build rapport with potential and current customers. By engaging in conversation, you can create long-lasting relationships that will result in repeat business and referrals |
What Are The Main Benefits Of Shopify Live Chat Apps?
There are many benefits of using a Shopify live chat app. Some of the main benefits include:
- Increased sales: Live chat apps can help increase sales by providing a way for customers to ask questions and get answers in real time. This can help reduce the number of abandoned carts and prevent potential customers from leaving your site without making a purchase.
- Improved customer satisfaction: Live chat apps can also help improve customer satisfaction by providing a way for them to get the information they need quickly and easily. This can lead to repeat customers and positive reviews, which can further improve your sales.
- Reduced customer support costs: Live chat apps can also help reduce the costs associated with customer support by providing a self-service option for customers. This can free up your customer support team to focus on more complex issues, which can save you money in the long run.
What Are The Main Features Of Live Chat Apps?
There are many features to consider when looking for the best live chat app for your Shopify store. Here are some of the most important features to look for:
- Ease of use: The app should be easy to set up and use, with a user-friendly interface;
- Real-time chat: The app should offer real-time chat so you can communicate with customers in real-time;
- Customer support: The app should offer excellent customer support in case you need help using the app or resolving any issues;
- Affordable: The app should be affordable, with a price that fits your budget.
What Are The Latest Trends In The Live Chat Apps Niche?
There are always new trends emerging in the live chat apps niche. Some of the latest trends include:
- The use of artificial intelligence to provide more personalized and efficient customer service;
- The use of chatbots to automate repetitive tasks and free up customer service agents for more complex issues;
- The integration of live chat with other customer service channels such as social media and email;
- The use of live chat to proactively reach out to customers on your website or app.
These are just a few of the latest trends in live chat apps. By staying up to date with the latest trends, you can ensure that your customer service is on the cutting edge and provide the best possible experience for your customers.
Overview
Shopify live chat apps are a great way to provide customer support and increase sales. In this article, we’ve listed the 16 best Shopify live chat apps for 2023, so you can choose the one that’s right for your business. We hope this list has helped you narrow down your choices and find the perfect Shopify live chat app for your needs.
