As online shopping continues to grow in popularity, so too does the need for eCommerce platforms that can handle loads of traffic and transactions. Reamaze Shopify app is one such platform, and it’s quickly becoming a popular choice for online businesses of all sizes.
What Is Reamaze?
Reamaze is a fantastic support desk application for e-commerce companies. It enables your team to efficiently handle consumer inquiries. Reamaze's live chat feature is well renowned in the industry. Your consumers may contact you any way they like thanks to the seamless integration of email, mobile, social media, and chat chats. Assignments, notes, as well as shared views allow you to collaborate with teammates without any difficulty.
Why Do You Need This App?
Reamaze works with Shopify to provide you with immediate access to order information. Within support chats, you can edit/create orders, handle refunds and cancellations, and update customer and order data.
For all of your stores, you can handle customer service inquiries through email, Facebook, live chat, Instagram, SMS, Twitter, and VOIP in one location.
Build chatbots, push alerts, and automated website messaging to assist, engage, and even sell products on your storefront.
In addition, you can instantly have access to Shopify client data. In chat, you can process, and draft orders, refunds, returns, and cancellations. Use Shopify macros to automate responses.
What Are The Reamaze Shopify App Features?
Reamaze Shopify is an app that allows you to manage your Shopify store from a single location. There are some notable features that are very useful for business owners that we would like to share with you.
- With Reamaze Live, you can monitor consumers' screens, cart contents, and browsing history;
- Send goods to customers through chat;
- Using Shopify macros, create dynamic reply templates;
- Make automated processes with Shopify macros;
- Use Shopify macros with Live Chat + Bots to engage consumers automatically;
- Measure the impact of the customer service team's sales and revenue;
- Pre-built chatbots can respond to inquiries about order status and FAQs;
- To effectively classify support communications and predict customer sentiments, use AI-powered Intents;
- Create workflows for your help desk to route, respond to, assign, and tag tickets;
- With Reamaze Chat, you can set up automated marketing strategies for seasonal promotions, special offers, cross-selling, up-selling, and product launches;
- Utilize Reamaze Push Campaigns to engage online and offline customers and entice them back to your store by sending up to 2000 gratis browser and phone Push Notifications each month.
Reamaze Shopify Integrations
Reamaze Shopify is a powerful eCommerce app that allows you to easily create and manage your online store. It has a wide range of integrations with popular eCommerce platforms, including Octane AI, Klavyio, LoyaltyLion, Smile, Omnisend, Yotpo, SMSBump, ActiveCampaign, and more.
Overall, Reamaze Shopify is an excellent choice for anyone looking to create an online shop. Its wide range of integrations and high safety rating makes it the perfect app for any business.
The Installation Process Of Reamaze Shopify App
Let's dive into the installation setup of the Reamaze Shopify app and the features provided by the team.
- Install the application by clicking on the Install app button from the top right of the screen;
- Access the Reamaze login and fulfill in the blanks with the required information including the full name, email, password, company name, and account subdomain;
- Choose what you would like to set up for your store;
- Use a Shoutbox for chatting on your website;
- This is a preview of the automatic shoutbox chat;
- Select your social setup, connecting your store to Facebook, Instagram, or Twitter;
- Handle the support emails using a Reamaze support mail;
- Handle your SMS and MMS messages following the SMS setup instructions integrated with Twilio and Clicksend;
- After finishing these procedures, you can go to your dashboard;
- Now, the Reamaze dashboard popped up;
- This is what the reports fields look like, including the volume report, channel summary report, response time report, and others;
- You can create new topics and articles for your website FAQ;
- Create your first push campaign for your store;
- Submit all the information for your Push campaign.
What Are The Pros And Cons?
Reamaze is a Shopify app that helps you to manage your online store. It has a lot of features that can help you to run your business more efficiently. However, there are also some downsides to using Reamaze.
Pros:
- Because of its personalized chat experience & instant "check order status" bot, Reamaze is well renowned for its live chatbox function. Other features include a FAQ search, a status page where you can see if your item is being delayed, built-in bots, and more;
- They have a tool in their chatbot called Cues that sends messages depending on URL/UTM, time spent on the site, Shopify activity, etc. This gives you the opportunity to more deeply customize the experience for your customers;
- You may view the users who are presently interacting with your website using the live dashboard. With this information at hand, you can attempt to deliver a customized message to make a sale or merely assist them more effectively;
- Additionally, it's one of those solutions that can be integrated with practically every eCommerce platform, including BigCommerce, Shopify, Magneto, WordPress, and others. Additionally, it excels in GDPR compliance, which enables you to conduct peaceful sales inside the European market.
Cons:
- Reamaze's collaborative functionality isn't exactly simple to use. You might need to work together on a totally different technology (Slack/WhatsApp) by exchanging screenshots from Reamaze to manage customer support effortlessly;
- Reamaze charges customers "per user, per month". When the number of support tickets increases and you need to expand the workforce, this could get pricey;
- Instead of being a conversational tool, it functions more as a ticketing one. It doesn't prepare you to speak with a consumer and establish a rapport.
Reamaze Shopify Application Rating
Reamaze has an application rating of 4.7 out of 5 stars on the Shopify app store. This rating means that Reamaze is a reliable and trustworthy app.
Some of the latest Reamaze Shopify app reviews are:
| Rating | Description |
|---|---|
| 1-star | 'They will keep contacting you via email well after you deleted their app. Their emails also don't have any unsubscribe links either. I emailed them to be unsubscribed, they said I was. A few days later I get an email again. Be warned.' |
| 5-star | 'This app is very helpful. We can manage messages from almost all channels (*Pinterest and Youtube are not supported yet) on 1 platform and see the data. And the support is great!' |
| 4-star | 'Really enjoyed using the app - we searched lots of CRMs and this was the best. The chat feature was a bit too clunky and we didn't have many customers coming through so we reverted to our old chat feature. So, we only used the email function, which is excellent. The only problem for us with that was the price. For a small start-up company, it's just too expensive for us, but I'm sure it's great for companies with higher turnovers.' |
| 5-star | 'We have been a user of Reamaze for almost 3 years. It continues to WOW us as a simple yet robust customer communications platform. It is affordable, and simple to set up and if you run into issues, their customer support team is very helpful. We have multiple brands with different email addresses, integrations, like Shopify, to manage orders, and more. We take advantage of the built-in CSAT tool as well as the reporting options. It's a great platform!' |
| 5-star | 'I love using the template options to save some answers for commonly asked questions. It's a great tool to keep everything organized!' |
Reamaze Shopify Customer Support
One of the most important factors to consider when choosing a Shopify platform is the level of customer support that is available. Reamaze has world-class customer support, which is available anytime for your needs. If you ever have any questions or problems with the Reamaze Shopify app or your shop, you can always contact customer support and they will be happy to help.
Reamaze Pricing
The Reamaze Shopify app has four different pricing plans:
| Plan | Pricing | Additional Cost | Features |
|---|---|---|---|
| Reamaze Basic | $29/month | $29 per additional staff user | Here you get several social integrations, unlimited email inboxes, 1000 free push notifications, an FAQ, trainable intents, live chat & chatbots |
| Reamaze Pro | $49/month | $49 per additional staff user | It includes all the Basic Plan features, you get multiple stores, a live view option, SMS and VOIP integrations, advanced reports, 1000 free push notifications, a status page, and the custom domains |
| Reamaze Plus | $69/month | $69 per additional staff user | Includes the Basic and Pro plans features, plus the FAQ history, the staff reports, shifts, roles, and days off, you have the departments field, a satisfaction survey, SSO, 2000 free push notifications, and the co-browse feature |
| Enterprise Custom | $899/month | no additional cost for other staff users | Here you get lots of other customizable features, a ticket volume-based pricing option, VIP customer support, hands-on service, and training. |
Overview
Reamaze is a Shopify app that makes it easy to create top-notch support for your clients. If you're looking for a customer service app for your store, then Reamaze is a perfect choice for you.
