Okendo Shopify is a tool that enables Shopify store owners to fully automate the process of collecting ratings, reviews, and customer feedback. Okendo's highly adaptable widgets provide you with everything you need to extract and display social proof on your site.
Creating a good review structure would become a lot easier if you could automate the whole thing, but you'll need to find the right app for that. Okendo, a Shopify app, is useful since it allows your customers to rate as well as review products.
As such, customer feedback is essential to the growth of any online store. Most consumers rely on the opinions of other consumers as they decide whether or not to make a purchase.
As a result, any online store must have access to genuine customer feedback. But collecting reviews is no easy effort. Furthermore, how do stores choose the best product review apps when there are so many?
This article provides an overview of the Okendo Shopify product review apps, which allow businesses efficiently (and frequently automatically) gather written, video, or photo testimonials from customers.
What Is Okendo? - An Overview
Okendo Shopify is an Official Google Reviews partner and customer marketing platform that allows businesses to collect and display high-impact social proof like product ratings and reviews, customer images and videos, and Q&A message boards.
Okendo Shopify offers products such as review scoring, user-generated content (UGC), and question-and-answer systems.
The Okendo app gives businesses the tools to build a more powerful and dynamic consumer experience by enabling them to engage with their clients directly.
It offers a more tailored experience by offering customers a chance to express their ideas on their experiences when using your product. This helps develop trust between your business and the consumer, which leads to improved sales
It helps sellers and users get the best results possible and get a better return on their marketing dollars.
To name just a few of its many capabilities: automatic review requests; gathering customers and product insights; visually conveying the product experience; addressing shoppers' crucial pre-purchase inquiries; facilitating customer community involvement; multi-channel marketing; and more.
Okendo Shopify is a perfect app for rapidly expanding brands because it is a Google, and Meta partner, allowing its users to take advantage of those services to increase the visibility of their reviews and, ultimately, sales.
How Does Okendo Shopify Help You?
Okendo Shopify is an excellent tool to use if you want to increase brand awareness and customer participation.
To assist put your company in the best possible light, Okendo Shopify provides features like product reviews and ratings customer images, and videos, including Q&A message boards.
Here’s how the app works: Okendo Shopify app enables retailers to collect high-impact material directly from their customers, which includes product reviews and ratings customer-generated images and videos, Q&A, and other specific points of customer information like preferences and habits.
These businesses can then use the reviews and ratings on their sites or social media to convey more tailored marketing stories.
Merchants should leverage client feedback to boost trust, boost sales, and enhance efficiency and satisfaction.
Okendo Shopify is a Google-approved partner that can collect and display user-generated content including ratings and reviews, photographs, and videos of your products, as well as Q&A message boards. This can be a terrific method to increase your client interactions and drive LTV.
Who Uses The Okendo App?
Okendo Shopify is made for consumer businesses that are growing quickly, like Netflix, SKIMS, and Thermomix, and want to use customer reviews and social proof in their advertising.
Okendo Shopify works with a wide range of customers and businesses, including SMEs, enterprises, freelancers, NGOs, and governments.
What Is Okendo App Used For?
Okendo Shopify is a review and reputation application intended for rating & review management, engagement management, and customer feedback management, all of which help businesses to both attract new consumers and deepen existing relationships with existing ones.
Okendo Pricing
You can get Okendo Shopify at one of four different price points. The app includes a free trial period of 14 days.
Okendo Shopify has monthly plans that start at $19 and go all the way up to $499 for e-commerce sites that need more sophisticated tools.
| App plan | Details | Price |
|---|---|---|
| Essential plan | Covers 200 orders for stores that want to build up their social proof, | Monthly fee of $19 |
| Growth plan | Covers 1500 orders for businesses that are prepared to increase customer feedback and user-generated content | Costs $119/month |
| Power plan | Covers 3500 orders if your brand is experiencing rapid expansion and needs tailored solutions | Monthly fee of $299 |
| Advanced plan | About 10k orders are covered for bigger brands that need technical support | The monthly fee is $499 |
Top Okendo Features
- Evaluate incoming request emails: set up triggers for timely automated request emails. Customer-generated visual content (pictures and videos): Encourage your customers to share their impressions more engagingly.
- Review customizations: a wide selection of modules for showcasing user-generated material at key points in the sales funnel.
- Marketing tools: share review content on Google Search, Instagram, Google Shopping, and Facebook to attract qualified shoppers.
- Analytics and insights: review performance, email performance analytics, natural language processing, and sentiment analysis dashboards.
- Features 15 plus visually appealing content displays, showcasing high-impact reviews and UGC at various points throughout the buying cycle.
- Using reporting and analytics, stores can determine how much reviews and UGC contribute to sales.
- It connects to more than 50 other apps to provide you with a plethora of options for tailoring your messaging.
How Customizable Is Okendo?
Every touchpoint with the customer can be tailored to fit the brand's aesthetic.
- Analyze the display modules;
- Examine email requests;
- Go over the capture forms.
What Else Do I Need To Know?
- Customer Success - The Customer Success team delivers hands-on help and training for installing as well as using Okendo Shopify;
- Fast Widgets: The Okendo app display widgets are also the fastest in the business and are constantly being improved for performance on-site;
- Headless Support - The Okendo Shopify app supports all main headless frameworks and languages;
- Okendo Shopify has made strategic partnerships with other companies so that user reviews can be sent to many online and offline stores;
- API - Businesses using the Advanced plan and higher have access to Okendo's API library.
The Pros And Cons Of Using Okendo
Pros:
- You can contact the Okendo Customer Success Team at any time if you need help setting up or using Okendo in general. The team also hosts a number of webinars where you can ask questions and learn more;
- Okendo supports all headless frameworks and languages;
- The Okendo app programming interface can be used by businesses that have the Advanced plan or higher;
- Great usability and functionality;
- The integration with Shopify is simple.
Cons:
- If you're having trouble with the site, you'll most likely be directed to use the live chat feature;
- Initial integration setup might be tricky for online stores with little tech experience;
- In a few instances, users have reported bugs in the system.
How To Install Okendo
Below are several steps you can use to set up Okendo with a Shopify Online Store 2.0. Before you proceed, make sure that your theme works with Online Store 2.0.
Step 1: Make sure the widget is activated in Okendo Shopify Admin
You can skip this step if you’ve already opened the Okendo OS2 Installation Window.
To continue with the article, go to Settings > Widgets in Okendo and switch on the widgets for the Okendo Reviews. Turn on the Review Widgets, and then save your changes.
Step 2: Activate the Okendo Reviews App embed block
If you want to use Okendo Widgets, you'll need to enable the Okendo Reviews App Embed in your Shopify theme's settings.
To add Okendo, go to Shopify Admin > Themes > "Customize" next to the theme you wish to modify.
To access the App embeds, go to the "Theme settings" menu. Toggle on the "Okendo Reviews" App embed by navigating to its location.
Step 3: Configure Okendo Widgets
To avoid having sample setup data show up on your live store, we advise using a copy of your live theme for established stores that have not yet chosen an Okendo billing plan.
Okendo Install and Set Up
After you've added the Okendo Product Reviews and UGC Shopify app and completed the installation process, you'll be taken to the app's getting started tutorial.
To continue, select "Start Installation," and then relax until the process is complete. The preview of your theme should be complete in a little over 2 minutes, at which point you can click the "open preview in new window" option.
The review can be found at the bottom of your product page. The "was this helpful" and "quality and value" bars are quite useful enhancements.
You may get back to the app by selecting "open preview in new window" on the product page. The app's dashboard should load when you select Yes to return there and then click Continue to Admin.
The interface looks nice, and there is a menu accessible from the left and it includes a list of options:
- Get Started;
- Products;
- Moderation;
- Attributes;
- Groups;
- Rewards;
- Widget;
- General.
Customers that use Okendo Shopify's review widgets are 4.3 times more likely to convert, and they also spend 15% more money. The most important indicators of progress are:
- Increasing the rate of conversion by demonstrating the approval of other customers;
- Increasing Google Ads' ROI with Customer Reviews on Shopping Listings;
- The worth of your customers will increase if you give them a discount for writing a review.
Among the secondary indicators are:
- Review requests;
- Total reviews;
- Percentage of reviews.
Okendo App Integrates With
Tools like these include Smile, Klaviyo, Zendesk, Postscript, Gorgias, LoyaltyLion, and Attentive among many others.
Does Okendo Offer Customer Support?
Yes! Support is included in all Okendo Shopify plans, and the Okendo support team is available around the clock to answer any questions you might have. Each member of the team is helpful, efficient, and eager to satisfy their customers.
Okendo Shopify provides service during business hours as well as online. The Support team is available around the clock and is located in both the United States and Australia.
Final Thoughts
Every successful online store relies heavily on customer feedback in the form of product reviews. They promote trust and credibility, contributing to increased sales and customer loyalty.
Okendo Shopify is fantastic for mid-market retailers with a big SKU count and distinct product groups, particularly when those groups require ratings on specific criteria such as size, fit, color, or any other features you wish to be included in customer reviews.
Using Okendo Shopify, businesses can acquire actionable insights into consumer preferences and behaviors increase consumer advocacy, and deliver more tailored customer experiences.
Okendo Shopify is straightforward to use. The interface is intuitive, and integrating with Shopify is a breeze. Its widgets are attractive and flexible. Customers can easily write reviews and come up with their content.
Finally, use this tool to simplify the process of gathering and showing user feedback and to improve the overall quality of the user experience.
