Join Upqode

Looking for a customer support specialist

RESPONSIBILITIES:
  • Manage support tickets — help customers solve their issues;
  • Ask customers targeted questions to quickly understand the root of the problem;
  • Maintain the daily performance of WordPress Themes and plugins;
  • Provide fast and quality support for our themes and plugins;
  • Manage ThemeForest Comments section — leave short replies to the comments on our products;
  • Submit, test task for fixes (from clients, or Theme bugs);
  • Test the custom projects based on our themes on different platforms;
  • Track computer system issues through resolution, within agreed time limits. Update our products on ThemeForest (TrueThemes and FoxThemes) once a week;
  • Upload the fixed themes/plugins to WP-updates;
  • Install, modify, and repair WordPress themes;
  • Cooperate with developers and other units (Project Managers, QA, Frontend, Backend, Design, Support, etc);
  • Upsell web design and development services, SEO services, web speed performance.
 

 

WE OFFER:
  • Challenging tasks, professional growth opportunities, and mentorship;
  • Competitive salary (reviewed regularly);
  • Paid vacation, paid sick leave;
  • Health insurance;
  • Free English courses;
  • Comfortable office in the center of Lviv;
  • Cool team and corporate events.
REQUIREMENTS:
  • Deep understanding of the development processes and software lifecycle;
  • Knowledge of theory and principles of testing;
  • Knowledge of UI usability principles;
  • Knowledge of HTML/CSS;
  • Knowledge of WordPress (Install theme as a demo, creation of custom posts etc.);
  • Familiarity with WooCommerce and WP Bakery plugin, Elementor, Gutenberg;
  • Experience in installing and setting up the themes and plugins;
  • Attentiveness to details;
  • Analytical mind and problem-solving aptitude;
  • Strong organizational skills;
  • Ability to understand client needs and handle the negotiation process.

Contact us.

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Testimonials

What They Say

UPQODE accelerated the development process by completing tasks ahead of schedule. Their responsiveness and receptiveness to feedback enhanced a productive collaboration. While still evolving, the team’s work ethic and responsible approach are impressive. UPQODE has a very modern and relaxed company culture, but still operate professionally, skillfully, and responsibly. They understand how it feels to be on the client side of the engagement and are willing to work through common pain points.

Nicholas Chan

Project Lead, Hundredfold Studios