Join Upqode

Looking for a customer support specialist

RESPONSIBILITIES:
  • Manage support tickets — help customers solve their issues;
  • Ask customers targeted questions to quickly understand the root of the problem;
  • Maintain the daily performance of WordPress Themes and plugins;
  • Provide fast and quality support for our themes and plugins;
  • Manage ThemeForest Comments section — leave short replies to the comments on our products;
  • Submit, test task for fixes (from clients, or Theme bugs);
  • Test the custom projects based on our themes on different platforms;
  • Track computer system issues through resolution, within agreed time limits. Update our products on ThemeForest (TrueThemes and FoxThemes) once a week;
  • Upload the fixed themes/plugins to WP-updates;
  • Install, modify, and repair WordPress themes;
  • Cooperate with developers and other units (Project Managers, QA, Frontend, Backend, Design, Support, etc);
  • Upsell web design and development services, SEO services, web speed performance.
 

 

WE OFFER:
  • Challenging tasks, professional growth opportunities, and mentorship;
  • Competitive salary (reviewed regularly);
  • Paid vacation, paid sick leave;
  • Health insurance;
  • Free English courses;
  • Comfortable office in the center of Lviv;
  • Cool team and corporate events.
REQUIREMENTS:
  • Deep understanding of the development processes and software lifecycle;
  • Knowledge of theory and principles of testing;
  • Knowledge of UI usability principles;
  • Knowledge of HTML/CSS;
  • Knowledge of WordPress (Install theme as a demo, creation of custom posts etc.);
  • Familiarity with WooCommerce and WP Bakery plugin, Elementor, Gutenberg;
  • Experience in installing and setting up the themes and plugins;
  • Attentiveness to details;
  • Analytical mind and problem-solving aptitude;
  • Strong organizational skills;
  • Ability to understand client needs and handle the negotiation process.

Testimonials

What They Say

This is a team that pays great attention to detail and does great work. I had a design done for my website by a separate designer, and Nick implemented the design perfectly for both mobile and desktop. His team uses project management software to track tasks and break up the work for his team into sprints. You aren’t just getting a developer when you hire Nick, you’re also getting great project management and organization. I 100% recommended.

Erik DiMarco

Manager, NimbleDesk