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Join Upqode

Looking for a customer support specialist

RESPONSIBILITIES:
  • Manage support tickets — help customers solve their issues;
  • Ask customers targeted questions to quickly understand the root of the problem;
  • Maintain the daily performance of WordPress Themes and plugins;
  • Provide fast and quality support for our themes and plugins;
  • Manage ThemeForest Comments section — leave short replies to the comments on our products;
  • Submit, test task for fixes (from clients, or Theme bugs);
  • Test the custom projects based on our themes on different platforms;
  • Track computer system issues through resolution, within agreed time limits. Update our products on ThemeForest (TrueThemes and FoxThemes) once a week;
  • Upload the fixed themes/plugins to WP-updates;
  • Install, modify, and repair WordPress themes;
  • Cooperate with developers and other units (Project Managers, QA, Frontend, Backend, Design, Support, etc);
  • Upsell web design and development services, SEO services, web speed performance.
 

 

WE OFFER:
  • Challenging tasks, professional growth opportunities, and mentorship;
  • Competitive salary (reviewed regularly);
  • Paid vacation, paid sick leave;
  • Health insurance;
  • Free English courses;
  • Comfortable office in the center of Lviv;
  • Cool team and corporate events.
REQUIREMENTS:
  • Deep understanding of the development processes and software lifecycle;
  • Knowledge of theory and principles of testing;
  • Knowledge of UI usability principles;
  • Knowledge of HTML/CSS;
  • Knowledge of WordPress (Install theme as a demo, creation of custom posts etc.);
  • Familiarity with WooCommerce and WP Bakery plugin, Elementor, Gutenberg;
  • Experience in installing and setting up the themes and plugins;
  • Attentiveness to details;
  • Analytical mind and problem-solving aptitude;
  • Strong organizational skills;
  • Ability to understand client needs and handle the negotiation process.

Contact us.

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Testimonials

What They Say

From a project management standpoint, their communication was phenomenal, and everything went very smoothly. Their team is incredibly upfront and honest about what their skills and capabilities are. At a couple of points, they told us that particular things weren’t realistic for the time or scope of our project, or were outside their skillset, and we really appreciated that honesty. They really take their project management seriously. I think the thing that made our partnership as successful as it was is the fact that our communication truly flowed both ways.

William Haas

CEO & Co-Founder, OvulifeMD