CAREERS

Customer support

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JOIN UPQODE

Looking for a customer support specialist

RESPONSIBILITIES:
  • Manage support tickets — help customers solve their issues;
  • Ask customers targeted questions to quickly understand the root of the problem;
  • Maintain the daily performance of WordPress Themes and plugins;
  • Provide fast and quality support for our themes and plugins;
  • Manage ThemeForest Comments section — leave short replies to the comments on our products;
  • Submit, test task for fixes (from clients, or Theme bugs);
  • Test the custom projects based on our themes on different platforms;
  • Track computer system issues through resolution, within agreed time limits. Update our products on ThemeForest (TrueThemes and FoxThemes) once a week;
  • Upload the fixed themes/plugins to WP-updates;
  • Install, modify, and repair WordPress themes;
  • Cooperate with developers and other units (Project Managers, QA, Frontend, Backend, Design, Support, etc);
  • Upsell web design and development services, SEO services, web speed performance.
WE OFFER:
  • Challenging tasks, professional growth opportunities, and mentorship;
  • Competitive salary (reviewed regularly);
  • Paid vacation, paid sick leave;
  • Health insurance;
  • Free English courses;
  • Comfortable office in the center of Lviv;
  • Cool team and corporate events.
REQUIREMENTS:
  • Deep understanding of the development processes and software lifecycle;
  • Knowledge of theory and principles of testing;
  • Knowledge of UI usability principles;
  • Knowledge of HTML/CSS;
  • Knowledge of WordPress (Install theme as a demo, creation of custom posts etc.);
  • Familiarity with WooCommerce and WP Bakery plugin, Elementor, Gutenberg;
  • Experience in installing and setting up the themes and plugins;
  • Attentiveness to details;
  • Analytical mind and problem-solving aptitude;
  • Strong organizational skills;
  • Ability to understand client needs and handle the negotiation process.
Testimonials

What They Say

This is a team that pays great attention to detail and does great work. I had a design done for my website by a separate designer, and Nick implemented the design perfectly for both mobile and desktop. His team uses project management software to track tasks and break up the work for his team into sprints. You aren’t just getting a developer when you hire Nick, you’re also getting great project management and organization. I 100% recommended it.

Erik DiMarco

Manager, NimbleDesk

UPQODE delivers high-quality web work quickly, thanks to their expertise in PHP and WordPress. Regular communication and reasonable prices further smooth the workflow. We've been very pleased with the results. UPQODE responds far more quickly to development changes than our core team would be able to. They are highly knowledgeable about best practices in WordPress, and their ability to rapidly scale up whenever we need a project completed makes them a valuable asset for us in our development needs.

Jim Kreyenhagen

VP Marketing and Consumer Services, doxo

The engagement resulted in an aesthetically pleasing website that satisfied internal stakeholders. They dedicated capable resources that ensured effective collaboration. UPQODE’s attentiveness and flexibility support a successful partnership. They created a beautiful website that we love. The site functions to advertise a certain medical procedure, so I can’t speak to any traffic metrics. UPQODE's responsiveness was their most impressive quality.

Jessica Echevarria

Administrator, University Division

UPQODE delivered a functioning and accessible website. Their adaptable approach to customer service allowed for a smooth development process and set the foundation for possible future collaborations. The delivered website met all of my requirements and explains everything I need it to. UPQODE was very understanding and accommodating of my changing needs throughout the project. The communication was excellent. I plan to work with them again for future needs.

Darren Devost

Owner, Devost's Dynamic Marketing

The vendor succeeded in creating innovative WordPress solutions. Their availability enabled the client to deliver products more quickly. UPQODE's project management was good—their staff met weekly with the client and was always very punctual. UPQODE brought troubleshooting, recommendations, and ideas that our previous partner was unable to provide. They deliver work on-time and within budget. The design they’ve inserted into the product has enabled us to deliver products more quickly. They have always been very helpful in recommending better solutions.

David Bill

President & Founder, Liquid Knowledge Group
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